# Forklift Training Leicester (Forklift Agency Ltd)

> On-site forklift operator training for businesses in Leicester and Leicestershire, delivered at the customer's premises on the customer's own trucks by RTITB, AITT or ITSSAR accredited instructors. Certificates are recognised by the HSE (ACOP L117). Established 2007. Business customers only: no training centre and no courses for individuals.

## Key facts
- Legal entity: Forklift Agency Limited, company number 06113542, registered in England and Wales. VAT number GB 907 7563 01. D-U-N-S 219244337. ICO registration ZA086101.
- Leicester enquiries: 0330 330 9495 (+44 330 330 9495, standard-rate 03 number). Head office (Derby): 01332 298298. Mobile/WhatsApp: 07733 884755. Email: enquiries@forkliftagency.co.uk. Open Monday to Friday, 9am to 5pm.
- Registered office: First Floor Suite 1.01b, 62 King Street, Belper, Derbyshire DE56 1PZ (administration only, by appointment; no training centre).
- Existing customers log in at https://portal.forkliftagency.co.uk (account customers only).
- Area served: all of Leicestershire and Rutland, with no travel charge. Derbyshire is served by the sister site https://forklifttrainingderby.co.uk and Nottinghamshire by https://forklifttrainingnottingham.co.uk. The rest of the UK by https://forkliftagency.co.uk.
- Format: on-site only. The instructor travels to the customer. Days, nights and weekends at the same price (subject to availability).
- Group size: up to 3 novices per instructor on one truck.
- Certificates: posted within 14 days (credit account) or 28 days (other payment). Credit accounts subject to credit check; first job paid in advance.
- Quote form: https://forklift-training-leicester.co.uk/get-a-quote/ (asks company type, then forklift type, number of trainees, training postcode, contact name, email and phone; limited companies are looked up on Companies House).
- Legal guide for employers: https://forklift-training-leicester.co.uk/forklift-training/legal-requirements/

## Forklift truck types trained
- [Counterbalance Forklift](https://forklift-training-leicester.co.uk/forklift-types/counterbalance/): The truck most Leicestershire businesses own. Forks at the front, a heavy counterweight at the back and nothing sticking out to get in the way of a lorry bed or a pallet stack. Novice: 3 to 5 days · Refresher or conversion: 1 day.
- [Reach Truck](https://forklift-training-leicester.co.uk/forklift-types/reach-truck/): The high-bay warehouse truck. Straddle legs for stability and a mast that reaches into the racking, so the truck can work aisles a counterbalance could never turn in. Novice: 3 to 5 days · Refresher or conversion: 1 day.
- [Double Deep Reach Truck](https://forklift-training-leicester.co.uk/forklift-types/double-deep-reach-truck/): A reach truck with a telescopic pantograph that places a second pallet behind the first, fitting far more stock into the same floor space. Novice: 3 to 5 days · Conversion from reach: 1 day.
- [4-Way (Multi-Directional) Reach Truck](https://forklift-training-leicester.co.uk/forklift-types/multi-directional-four-way-reach-truck/): The long-load truck. All four wheels turn through ninety degrees so timber, steel, pipe and board can travel sideways down an aisle not much wider than the truck. Novice: 3 to 5 days · Conversion: 1 day.
- [VNA Truck (Man-Up and Man-Down)](https://forklift-training-leicester.co.uk/forklift-types/vna-very-narrow-aisle/): Very narrow aisle trucks run in wire- or rail-guided aisles barely wider than a pallet, with the forks swivelling to serve both sides while the truck stays straight. Novice: 3 to 5 days · Conversion from reach: 1 to 2 days.
- [Bendi and Flexi (Articulated) Forklift](https://forklift-training-leicester.co.uk/forklift-types/bendi-flexi-articulated/): The truck that bends in the middle. An articulated front end lets one machine unload the lorry in the yard and stack in very narrow aisles inside. Novice: 3 to 5 days · Conversion: 1 to 2 days.
- [Pivot Steer Truck](https://forklift-training-leicester.co.uk/forklift-types/pivot-steer/): An articulated truck with a steering pivot behind the mast, giving a tight turning circle for narrow-aisle work with a counterbalance-style front end. Novice: 3 to 5 days · Conversion: 1 to 2 days.
- [Powered Pallet Truck](https://forklift-training-leicester.co.uk/forklift-types/powered-pallet-truck/): Pedestrian and ride-on electric pallet trucks for moving pallets at floor level: goods-in, lorry loading, order marshalling and shop floors. Novice: half a day to 1 day · Refresher: half a day.
- [Pedestrian Stacker Truck](https://forklift-training-leicester.co.uk/forklift-types/pedestrian-stacker/): A walk-behind truck with a mast. Lifts pallets into racking or onto vehicles in places a sit-on forklift would never fit. Novice: 1 to 2 days · Refresher: half a day to 1 day.
- [Telehandler (Telescopic Handler)](https://forklift-training-leicester.co.uk/forklift-types/telehandler/): A telescopic boom on a rough-terrain chassis. Lifts pallets and materials up and out to where a mast forklift cannot reach. Novice: 3 to 5 days · Experienced or refresher: 1 to 2 days.
- [Order Picker (Low, Medium and High Level)](https://forklift-training-leicester.co.uk/forklift-types/order-picker/): Trucks that lift the operator to the stock. Low-level pickers run at floor height; high-level pickers take the operator to the top shelf. Novice: 1 to 3 days depending on level · Refresher: 1 day.
- [Rough Terrain (Masted) Counterbalance](https://forklift-training-leicester.co.uk/forklift-types/rough-terrain-counterbalance/): A counterbalance forklift built for mud, gravel and gradients, with big tyres, high ground clearance and a conventional mast. Novice: 3 to 5 days · Conversion from counterbalance: 1 day.
- [Side Loader](https://forklift-training-leicester.co.uk/forklift-types/side-loader/): A truck with the mast mounted sideways in a well, so timber, steel and pipe can be carried lengthways and stored in narrow aisles. Novice: 3 to 5 days · Conversion: 1 to 2 days.

## Course levels
- [Novice Forklift Training](https://forklift-training-leicester.co.uk/forklift-training/novice/): The full basic operator course for people who have never driven a lift truck. Three to five days at your Leicestershire premises, finishing with the accredited test.
- [Semi-Experienced Forklift Training](https://forklift-training-leicester.co.uk/forklift-training/semi-experienced/): For operators who have driven a forklift informally but never been formally trained or certificated. Typically two days.
- [Refresher Forklift Training](https://forklift-training-leicester.co.uk/forklift-training/refresher/): A one-day re-test and re-certification for experienced operators. The HSE recommends refresher training every three to five years and after any incident.
- [Conversion Forklift Training](https://forklift-training-leicester.co.uk/forklift-training/conversion/): For certificated operators moving to a different category of truck: counterbalance to reach, reach to VNA, counterbalance to telehandler and so on. One to two days.

## Leicestershire towns and cities covered
- [Leicester](https://forklift-training-leicester.co.uk/areas/leicester/): City of Leicester (LE1 to LE5)
- [Loughborough](https://forklift-training-leicester.co.uk/areas/loughborough/): Charnwood (LE11, LE12)
- [Hinckley](https://forklift-training-leicester.co.uk/areas/hinckley/): Hinckley and Bosworth (LE10)
- [Melton Mowbray](https://forklift-training-leicester.co.uk/areas/melton-mowbray/): Melton (LE13, LE14)
- [Market Harborough](https://forklift-training-leicester.co.uk/areas/market-harborough/): Harborough (LE16)
- [Coalville](https://forklift-training-leicester.co.uk/areas/coalville/): North West Leicestershire (LE67)
- [Lutterworth](https://forklift-training-leicester.co.uk/areas/lutterworth/): Harborough (LE17)
- [Ashby-de-la-Zouch](https://forklift-training-leicester.co.uk/areas/ashby-de-la-zouch/): North West Leicestershire (LE65)
- [Castle Donington and Kegworth](https://forklift-training-leicester.co.uk/areas/castle-donington-kegworth/): North West Leicestershire (DE74)
- [Wigston and Oadby](https://forklift-training-leicester.co.uk/areas/wigston-oadby/): Oadby and Wigston (LE2, LE18)
- [Enderby, Blaby and Narborough](https://forklift-training-leicester.co.uk/areas/enderby-blaby-narborough/): Blaby (LE8, LE19)
- [Shepshed](https://forklift-training-leicester.co.uk/areas/shepshed/): Charnwood (LE12)
- [Earl Shilton and Barwell](https://forklift-training-leicester.co.uk/areas/earl-shilton-barwell/): Hinckley and Bosworth (LE9)
- [Syston, Thurmaston and Birstall](https://forklift-training-leicester.co.uk/areas/syston-thurmaston-birstall/): Charnwood (LE4, LE7)
- [Mountsorrel, Quorn and Rothley](https://forklift-training-leicester.co.uk/areas/mountsorrel-quorn-rothley/): Charnwood (LE7, LE12)
- [Measham and Ibstock](https://forklift-training-leicester.co.uk/areas/measham-ibstock/): North West Leicestershire (DE12, LE67)
- [Broughton Astley](https://forklift-training-leicester.co.uk/areas/broughton-astley/): Harborough (LE9)
- [Market Bosworth and Desford](https://forklift-training-leicester.co.uk/areas/market-bosworth-desford/): Hinckley and Bosworth (CV13, LE9)
- [Kibworth and Fleckney](https://forklift-training-leicester.co.uk/areas/kibworth-fleckney/): Harborough (LE8)
- [Anstey, Glenfield and Groby](https://forklift-training-leicester.co.uk/areas/anstey-glenfield-groby/): Charnwood and Hinckley and Bosworth (LE3, LE6, LE7)
- [Bottesford and the Vale of Belvoir](https://forklift-training-leicester.co.uk/areas/bottesford-vale-of-belvoir/): Melton (NG13, LE14)
- [Oakham and Rutland](https://forklift-training-leicester.co.uk/areas/oakham-rutland/): Rutland (LE15)

## Frequently asked questions
- **Do you train individuals who want a forklift licence?** No. Forklift Agency trains businesses only, on site at premises where forklift trucks are available. If you are an individual in Leicester looking for a course, our Forklift Training Centres website lists centres by region, or search for "forklift training centres" on Yell.
- **Where does the training happen?** At your premises, on your trucks, in the environment your operators actually work in. We do not run a training centre in Leicester or anywhere else. The instructor brings everything else: the safety videos on a laptop or tablet, theory material, cones, test papers and the certificates.
- **Which accrediting bodies do you work with?** Our instructors are registered with RTITB, AITT or ITSSAR, the accrediting bodies whose certificates are recognised by the Health and Safety Executive under the Approved Code of Practice L117. Every instructor has been vetted by us, holds their own public liability insurance and has worked with Forklift Agency for years.
- **How long does a forklift course take?** A novice counterbalance course for three candidates takes three days. Reach trucks, VNA, telehandlers and articulated trucks take longer. Refresher and conversion courses are normally one day, and powered pallet truck courses can be half a day. We confirm the duration in the quote.
- **How many people can one instructor train?** Three novices on one truck is the accredited-body maximum. Refresher courses can take more candidates in a day. For bigger groups we send more than one instructor or run consecutive courses, whichever costs you less.
- **Do you charge more for nights or weekends?** No. Our instructors fit into your shift pattern, including early mornings, nights and weekends, at no extra cost, subject to availability.
- **Is there a travel charge for Leicestershire?** No. Training anywhere in Leicestershire and Rutland, from Castle Donington to Market Harborough, is quoted at the same rate. Derbyshire is covered by our Derby site, Nottinghamshire by our Nottingham site, and the rest of the UK by Forklift Agency.
- **When will we get the certificates?** Certificates are usually posted within 14 days of training where you have a credit account with us, or within 28 days of payment being received by other means.
- **Can we open a credit account?** Yes. Credit accounts are available to businesses subject to a credit assessment and references. The first booking is always paid in advance. Existing account customers can log in to the customer portal.
- **Does a forklift certificate expire?** A certificate of basic training has no legal expiry date, but the HSE recommends refresher training at intervals, commonly every three to five years, and sooner after an incident, a long break from driving or a change of truck.
- **What do we need to have ready on the day?** A serviceable truck with a current Thorough Examination (LOLER) report, a safe area to work in, a room or quiet corner for the theory sessions, and the candidates. If you are short of a truck for the course, we can point you to local hire companies.
- **Will the training be on our actual trucks?** Yes, always. Operators learn on the make and model they will drive every day, in the aisles and yards they will drive them in. That is the whole point of on-site training.
- **Which parts of Leicestershire do you cover?** All of it: Leicester, Loughborough, Hinckley, Melton Mowbray, Market Harborough, Coalville, Lutterworth, Ashby-de-la-Zouch, Castle Donington, Wigston, Oadby, Enderby, Blaby, Shepshed, Earl Shilton, Syston, Mountsorrel, Measham, Ibstock and every village in between, plus Rutland. Each has its own page on this site.
- **Are your prices quoted with or without VAT?** Forklift Agency Limited is VAT registered. Quotes are given excluding VAT unless stated otherwise.
- **Can you train on a live site without stopping production?** Yes. We agree a working area and a timetable with you so practical sessions happen around your operation. Many customers run training on a quieter shift or over a weekend for exactly this reason.
- **What is the 0330 number and does it cost more to call?** 0330 330 9495 is our Leicester enquiry line. 03 numbers cost the same as calling a normal landline and are included in mobile and landline inclusive minutes. It rings through to the same office team that looks after all our East Midlands customers.

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- [About](https://forklift-training-leicester.co.uk/about/)
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## Related sites
- https://forkliftagency.co.uk: Forklift Agency, national on-site training
- https://forklifttrainingderby.co.uk: Forklift Training Derby (Derbyshire)
- https://forklifttrainingnottingham.co.uk: Forklift Training Nottingham (Nottinghamshire)
- https://forklifttrainingcentres.co.uk: directory of training centres for individuals